Transparency

How reviews work

Reviews share people’s experience after they connected through MySeniorMentor.

Who can write a review

Only someone who established contact with a mentor through MySeniorMentor can review that mentor. Mentors cannot review themselves.

How we check eligibility

We check that a contact through the platform exists and that both sides confirmed they got in touch. We do not know or check what activity took place, whether anything was paid, or how long it took.

What a review is about

Your overall experience: communication, friendliness, reliability and clarity. A review is not a verified record of completed work.

Star average

The average is the simple mean of all published 1–5 star ratings, rounded to one decimal, shown with the number of reviews.

Moderation

Reviews are checked before publication for abuse, personal data and contact details. We do not remove a review just because it is negative.

Reporting a review

If a review seems inappropriate, use “Report review”. A moderator will look at it.